Questions and Answers

The Away End FAQs

Are your shirts authentic?

Yes. Here at The Away End we do our best that we sell nothing but authentic football shirts that you can add to your collection. Whether that is the vintage football shirts that provide nostalgia, or the newer football shirts that represent the teams that you adore, every shirt here at The Away End is authentic.

What is your returns policy?

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

For more information visit our returns policy.

What are your delivery options?

Domestic Shipping (UK):

  • Standard Delivery - £4.99 (2-4 Business Days)
  • Free UK Shipping on orders £60+

International Shipping (Europe):

  • Standard International Delivery - £9.99
  • Free European shipping on orders £120+

For More information visit our shipping policy

How do you grade your shirts?

We grade our shirts on a scale of 1-10

10: Brand New With Tags, Never been worn. No Flaws

9: In mint condition with no flaws but has no tags

8 - 7: In mint condition with no noticeable flaws but signs of general wear and use

6 - 5: In Great condition but signs of wear through minor flaws

4 and below: Shirts are in wearable condition but either come with numerous flaws or in a condition that is beyond fixable or severely changes the shirts original appearance.

Please note that whilst we use the grading system as a tool of transparency so that you as the customer are aware of the condition of the shirt you are buying, the grading system is predominantly used as a method of categorisation for our listings. We appreciate that how a shirt is graded for its condition differs from customer to customer, therefore we urge you use the photos and the product description when deciding on your purchase.

When grading our shirts we also consider the age of the shirt as well, a newer shirt graded 8/10 will more than likely be in a better condition than that of an 8/10 condition shirt that is much older.

For any questions you may have, you can contact us at: Support@theawayendshirts.com